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Sales & Retail vocabulary · Retail Store & Customers

Clienteling

Meaning in sales & retail, with examples

nounCommon term

In sales & retail, clienteling means: Personalised store selling that uses remembered or recorded customer preferences to build ongoing relationships.

In Turkish: kişiye özel müşteri ilişkileriyle mağaza satışı

How it is used

Use for personalised retail follow-up based on relevant preferences and agreed communication channels.

Example sentences

  1. Through clienteling, the associate invited a regular customer to see the new fountain pens.

    Knowledge of an individual interest makes the invitation relevant.

  2. Our clienteling notes record preferred sizes so customers do not repeat the same details.

    Remembered preferences support continuity across store visits.

Common collocations

  • clienteling programme
  • clienteling appointment
  • sales associateA shop employee who helps customers on the sales floor, answers questions, finds products and sizes, and often works on the till as well.
  • customer retentionA company's ability to keep its existing customers buying over time, instead of losing them to competitors.

More terms: Retail Store & Customers

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