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Sales & Retail vocabulary · Retail Store & Customers

Walk-in

Meaning in sales & retail, with examples

/ˈwɔːk ɪn/nounCommon term

In sales & retail, walk-in means: A customer who comes into a shop, salon, showroom or hotel without an appointment or booking, often just to look around.

In Turkish: kendiliğinden gelen müşteri, randevusuz müşteri, kapıdan gelen müşteri

How it is used

Used in retail, car showrooms, hair salons and hotels. Walk-ins are different from customers who book ahead or come through a referral. It is also an adjective: walk-in customers, walk-in traffic. A sign saying “Walk-ins welcome” means no appointment is needed.

Example sentences

  1. Most of our car sales come from walk-ins on Saturday mornings.

  2. Greet every walk-in within the first minute, even if you are busy.

Common collocations

  • walk-in customer
  • walk-in traffic
  • walk-ins welcome
  • greet a walk-in
  • footfallThe number of people who enter a shop or a shopping area during a given period.
  • sales associateA shop employee who helps customers on the sales floor, answers questions, finds products and sizes, and often works on the till as well.
  • window displayAn arrangement of products and decorations in a shop window, designed to catch the attention of people passing by and bring them inside.
  • conversion rateThe percentage of people who take a desired next step, such as store visitors who buy something or leads who become customers.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Retail Store & Customers

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