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Tourism & Hospitality vocabulary · Front Office

Walk-in

Meaning in tourism & hospitality, with examples

/ˈwɔːk ɪn/nounCommon term

In tourism & hospitality, walk-in means: A guest who arrives at a hotel and asks for a room without having made a reservation.

In Turkish: rezervasyonsuz gelen misafir, walk-in misafir

How it is used

Front desk staff check availability and quote a rate for walk-ins, often the rack rate or a special walk-in rate, and usually take payment or a deposit at check-in. Restaurants use the same word for guests without a table reservation.

Example sentences

  1. We had three walk-ins last night, so we were almost full.

  2. Walk-in guests must pay for the first night at check-in.

Common collocations

  • walk-in guest
  • walk-in rate
  • accept walk-ins
  • walk-in business
  • availabilityWhether rooms, tables, seats or places on a tour are free to be booked on a particular date.
  • rack rateThe hotel's full, standard price for a room before any discounts, special offers or contract rates are applied.
  • front deskThe counter near the hotel entrance where guests check in, check out, pay and ask for help; also the team that works there.
  • depositMoney paid in advance to secure a booking, or money held by the hotel during a stay to cover possible extra charges or damage.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Front Office

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