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Tourism & Hospitality vocabulary · Front Office

Wake-up call

Meaning in tourism & hospitality, with examples

/ˈweɪk ʌp ˌkɔːl/nounCore term

In tourism & hospitality, wake-up call means: A phone call that a hotel makes at a time the guest has asked for, in order to wake them up.

In Turkish: uyandırma servisi, uyandırma araması

How it is used

Guests request a wake-up call at the front desk or through the TV system; many hotels now use automated calls. Night staff check the wake-up list during the shift. It is also used figuratively: "The bad reviews were a wake-up call for us."

Example sentences

  1. Could I have a wake-up call at 5:30, please? Our flight is at nine.

  2. I've set your wake-up call for 6:15. Is there anything else I can do for you?

Common collocations

  • book a wake-up call
  • request a wake-up call
  • set a wake-up call
  • wake-up call list
  • front deskThe counter near the hotel entrance where guests check in, check out, pay and ask for help; also the team that works there.
  • receptionistA person who works at the hotel front desk, welcoming guests, checking them in and out and answering their questions.
  • night auditA daily process, done late at night, of checking all the day's transactions, posting room charges and closing the hotel's business day.

More terms: Front Office

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