Okuzeka
E-commerce vocabulary · Payments and Fraud Prevention

Cash on delivery

Meaning in e-commerce, with examples

nounCore term

In e-commerce, cash on delivery means: A payment method in which the customer pays the courier in cash, or sometimes by card, when the parcel is delivered, instead of paying online.

In Turkish: kapıda ödeme, kapıda nakit ödeme

How it is used

Common in markets where some shoppers do not trust or do not use online payments. Shortened to COD. Stores offer or limit COD and may add a COD fee; refused COD parcels come back and cost the seller shipping both ways.

Example sentences

  1. About 15% of our orders are still cash on delivery.

  2. We added a small fee for cash on delivery to cover the carrier's charge.

Common collocations

  • pay cash on delivery
  • COD orders
  • COD fee
  • offer cash on delivery
  • payment methodA way a customer can pay for an order, such as a credit or debit card, bank transfer, digital wallet or cash on delivery.
  • carrierA company that picks up parcels from sellers and delivers them to customers, such as a national post service or a private courier company.
  • digital walletAn app or service that stores a customer's card or account details securely, so they can pay online or in shops without typing their card number.
  • returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.

More terms: Payments and Fraud Prevention

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