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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Follow up

Meaning in tourism & hospitality, with examples

/ˌfɑːloʊ ˈʌp/phrasal verbCommon term

In tourism & hospitality, follow up means: To contact someone again or check later that a problem has been solved or a request has been completed.

In Turkish: takip etmek, tekrar görüşmek, takip

How it is used

Good complaint handling ends with a follow-up call or visit. Staff follow up on a request, follow up with a guest or colleague, and leave notes so the next shift can follow up. The noun is follow-up, with a hyphen.

Example sentences

  1. I'll follow up with housekeeping and call you back in fifteen minutes.

  2. Guest relations followed up the next morning to make sure the new room was quiet.

Common collocations

  • follow up on a request
  • follow up with a guest
  • follow-up call
  • follow-up email
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • look intoTo find out more about a problem or request so that it can be solved; staff often promise this to a guest.
  • guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.
  • escalateTo pass a problem or complaint to a more senior person or department because it cannot be solved at the first level.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Guest Relations & Complaints

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