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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Deal with

Meaning in tourism & hospitality, with examples

/ˈdiːl wɪð/phrasal verbCore term

In tourism & hospitality, deal with means: To take action to solve a problem, answer a request or look after a person or situation.

In Turkish: ilgilenmek, halletmek, çözmek

How it is used

Used all the time in hotels: deal with a complaint, deal with a difficult guest, deal with a request. "I'll deal with it personally" sounds reassuring to an upset guest. The past form is dealt with: "Your request has been dealt with."

Example sentences

  1. Don't worry, I'll deal with the air conditioning problem right away.

  2. Our guest relations team deals with complaints during the day, and the duty manager at night.

Common collocations

  • deal with a complaint
  • deal with a request
  • deal with a difficult guest
  • deal with it personally
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • look intoTo find out more about a problem or request so that it can be solved; staff often promise this to a guest.
  • escalateTo pass a problem or complaint to a more senior person or department because it cannot be solved at the first level.
  • apologiseTo tell someone that you are sorry for a problem, mistake or inconvenience that you or your hotel has caused.

More terms: Guest Relations & Complaints

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