In tourism & hospitality, apologise means: To tell someone that you are sorry for a problem, mistake or inconvenience that you or your hotel has caused.
In Turkish: özür dilemek, af dilemek
How it is used
The first step in handling any complaint. Staff say "I apologise for the delay" or "Please accept our apologies." You apologise to someone for something. American English spells it apologize; the noun is apology.
Example sentences
I do apologise for the noise last night. We've spoken to the guests next door.
The manager apologised to the family and moved them to a quieter room.
Common collocations
apologise for the inconvenience
apologise to a guest
sincerely apologise
accept our apologies
Related terms
complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
inconvenienceTrouble, difficulty or discomfort caused to a guest; the word is often used when staff apologize for a problem.
compensationSomething a hotel or company gives a guest, such as money, a discount or a free service, to make up for a problem or a loss.
deal withTo take action to solve a problem, answer a request or look after a person or situation.
goodwill gestureSomething small that a hotel gives a guest for free, such as a dessert, a drink or a late check-out, to show it cares after a problem.
