Guest

How it is used

The standard word in hospitality for the people you serve. Staff talk about guest requests, in-house guests (staying now) and arriving or departing guests. Customer is used more in shops and call centres.

Example sentences

1. We have 180 guests in house tonight and 40 arrivals tomorrow.

2. The guest in 305 has asked for two extra pillows.

Common collocations

• in-house guest
• hotel guest
• guest request
• welcome a guest
• arriving guests

Related terms

• guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.
• repeat guestA guest who has stayed at the same hotel before and has come back again.
• VIPShort for very important person: a guest who receives special attention because of their status, spending, loyalty or influence.
• complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.

More terms: Guest Relations & Complaints

• inconvenience
• look into
• complimentary
• escalate
• follow up
• online review
• stay
• apologise
• feedback
• deal with
• compensation
• accommodate