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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Feedback

Meaning in tourism & hospitality, with examples

/ˈfiːdbæk/nounCore term

In tourism & hospitality, feedback means: Comments and opinions from guests about their stay or a service, which a hotel uses to see what works well and what to improve.

In Turkish: geri bildirim, görüş, değerlendirme

How it is used

Hotels collect feedback through surveys, comment cards, online reviews and short conversations at check-out. Managers often share guest feedback with each department every week. Staff say "Thank you for your feedback" even when the comments are negative.

Example sentences

  1. Thank you for your feedback about the breakfast; I'll pass it on to our chef.

  2. We've had a lot of positive feedback about the new spa.

Common collocations

  • give feedback
  • guest feedback
  • positive feedback
  • negative feedback
  • feedback form
  • online reviewA comment and rating that a guest posts on a website or app about their stay, meal or tour, which other travellers can read.
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • follow upTo contact someone again or check later that a problem has been solved or a request has been completed.
  • guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Guest Relations & Complaints

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