Okuzeka
Product Management vocabulary · Discovery & User Research

Feedback

Meaning in product management, with examples

/ˈfiːdbæk/nounCore term

In product management, feedback means: Opinions, complaints and ideas from users, customers or colleagues about a product, which help the team understand what to improve.

In Turkish: geri bildirim, kullanıcı yorumu

How it is used

PMs collect, gather and act on feedback from support tickets, app store reviews, sales calls and in-app surveys. Closing the loop means telling customers what you did with their feedback, even when the answer is no.

Example sentences

  1. We got a lot of feedback about the new menu, and most of it was negative.

  2. Can you give me some feedback on the PRD before Friday?

Common collocations

  • customer feedback
  • collect feedback
  • act on feedback
  • feedback loop
  • close the loop
  • user researchThe study of how real users behave, what they need and what problems they have, through methods such as interviews, surveys and usability tests.
  • feature requestA suggestion from a customer, user or colleague asking for a new feature or for a change to an existing one.
  • customer interviewA one-to-one conversation with a current or potential customer to understand their needs, habits and problems, usually as part of product discovery.
  • NPSShort for Net Promoter Score: a measure of customer loyalty based on how likely people say they are to recommend a product, on a scale from 0 to 10.
  • iterateTo improve a product step by step by releasing a version, learning from users and data, and then changing it again in repeated cycles.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Discovery & User Research

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: