Okuzeka
Tourism & Hospitality vocabulary · Reservations & Rates

Special request

Meaning in tourism & hospitality, with examples

nounCore term

In tourism & hospitality, special request means: Something extra a guest asks for, such as a quiet room, a high floor, a cot or a birthday cake, which the hotel tries to provide but may not promise.

In Turkish: özel talep, özel istek

How it is used

Booking forms have a special requests box, and these notes appear in the PMS. Hotels usually reply that requests are "subject to availability" or "cannot be guaranteed". Front desk and guest relations staff check special requests for the next day's arrivals.

Example sentences

  1. We've noted your special request for a room on a high floor.

  2. There's a special request on this booking: it's the guests' wedding anniversary.

Common collocations

  • make a special request
  • special requests box
  • note a special request
  • subject to availability
  • reservationAn arrangement made in advance to keep a room, table, seat or service for a guest on a particular date.
  • dietary requirementsSpecial needs about food that a guest has because of health, allergies, religion or personal choice, such as gluten-free or vegan meals.
  • guest profileA record in the hotel system with a guest's personal details, past stays, preferences and special notes.
  • accommodateTo provide what a guest needs or asks for; also, to have enough space for a certain number of people.

More terms: Reservations & Rates

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: