Okuzeka
Tourism & Hospitality vocabulary · Reservations & Rates

Cancellation policy

Meaning in tourism & hospitality, with examples

/ˌkænsəˈleɪʃən ˌpɑːləsi/nounCore term

In tourism & hospitality, cancellation policy means: The rules of a hotel or agency about how and when a booking can be cancelled and what the guest pays after a late cancellation.

In Turkish: iptal politikası, iptal koşulları

How it is used

Stated in booking confirmations and contracts, for example "free cancellation up to 48 hours before arrival". Staff explain the cancellation policy, apply a cancellation fee and sometimes waive it as a gesture of goodwill.

Example sentences

  1. Our cancellation policy allows free cancellation until 6 p.m. on the day before arrival.

  2. According to the cancellation policy, the first night will be charged.

Common collocations

  • strict cancellation policy
  • flexible cancellation policy
  • explain the cancellation policy
  • cancellation fee
  • free cancellation
  • depositMoney paid in advance to secure a booking, or money held by the hotel during a stay to cover possible extra charges or damage.
  • no-showA guest who has a reservation but neither arrives nor cancels; the word also describes the booking itself.
  • reservationAn arrangement made in advance to keep a room, table, seat or service for a guest on a particular date.
  • confirmation numberA unique code given to a guest when a booking is confirmed, used to find and manage the reservation later.

More terms: Reservations & Rates

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