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Tourism & Hospitality vocabulary · Front Office

Guest profile

Meaning in tourism & hospitality, with examples

nounCommon term

In tourism & hospitality, guest profile means: A record in the hotel system with a guest's personal details, past stays, preferences and special notes.

In Turkish: misafir profili, misafir kartı, misafir geçmişi

How it is used

Staff check the guest profile before arrival to see preferences such as a feather-free pillow, a high floor or a favourite newspaper, and add new notes during the stay. Also called guest history. Profiles contain personal data, so they must be handled according to data protection rules.

Example sentences

  1. According to her guest profile, Ms Laurent prefers a quiet room away from the lift.

  2. Please add his nut allergy to the guest profile.

Common collocations

  • update the guest profile
  • guest profile notes
  • guest history
  • guest preferences
  • repeat guestA guest who has stayed at the same hotel before and has come back again.
  • PMSShort for property management system: the hotel software used for reservations, check-in and check-out, room status and guest bills.
  • special requestSomething extra a guest asks for, such as a quiet room, a high floor, a cot or a birthday cake, which the hotel tries to provide but may not promise.
  • VIPShort for very important person: a guest who receives special attention because of their status, spending, loyalty or influence.

More terms: Front Office

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