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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Compensation

Meaning in tourism & hospitality, with examples

/ˌkɒmpenˈseɪʃn/nounCommon term

In tourism & hospitality, compensation means: Something a hotel or company gives a guest, such as money, a discount or a free service, to make up for a problem or a loss.

In Turkish: telafi, tazminat, tazmin

How it is used

Guests ask for compensation after serious problems such as air conditioning that did not work for days, a lost booking or damaged luggage. Hotels decide case by case and often offer a discount, a free night or a dinner. In legal contexts it means money paid for a loss or injury.

Example sentences

  1. As compensation for the noise, we'd like to offer you a free dinner tonight.

  2. The guest is asking for compensation because the pool was closed for three days.

Common collocations

  • ask for compensation
  • offer compensation
  • claim compensation
  • as compensation for
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • goodwill gestureSomething small that a hotel gives a guest for free, such as a dessert, a drink or a late check-out, to show it cares after a problem.
  • apologiseTo tell someone that you are sorry for a problem, mistake or inconvenience that you or your hotel has caused.
  • escalateTo pass a problem or complaint to a more senior person or department because it cannot be solved at the first level.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Guest Relations & Complaints

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