In tourism & hospitality, complaint means: A statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
In Turkish: şikayet
How it is used
Guests make complaints in person, by phone, by email or in online reviews. Staff receive, handle, log and resolve complaints, and many hotels record them in a complaint log. The verb is complain about something.
Example sentences
We've had two complaints about noise from the bar after midnight.
Please write every complaint in the log so the morning shift can follow up.
Common collocations
make a complaint
handle a complaint
receive a complaint
resolve a complaint
complaint log
Related terms
inconvenienceTrouble, difficulty or discomfort caused to a guest; the word is often used when staff apologize for a problem.
guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.
look intoTo find out more about a problem or request so that it can be solved; staff often promise this to a guest.
escalateTo pass a problem or complaint to a more senior person or department because it cannot be solved at the first level.
This word in other fields
The same English word can have a different meaning in another field:
