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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Inconvenience

Meaning in tourism & hospitality, with examples

/ˌɪnkənˈviːniəns/nounCore term

In tourism & hospitality, inconvenience means: Trouble, difficulty or discomfort caused to a guest; the word is often used when staff apologize for a problem.

In Turkish: rahatsızlık, aksaklık, sıkıntı

How it is used

A key word in service apologies: "We apologize for the inconvenience", "Sorry for any inconvenience caused." It is polite and formal; face to face, naming the actual problem ("I'm so sorry the room wasn't ready") sounds more sincere.

Example sentences

  1. The pool will be closed for cleaning until noon. We apologize for any inconvenience.

  2. To make up for the inconvenience, we'd like to offer you dinner on us tonight.

Common collocations

  • apologize for the inconvenience
  • sorry for any inconvenience
  • cause inconvenience
  • minor inconvenience
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • complimentaryGiven free of charge by a hotel or business, often as a courtesy or as part of good service.
  • guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.
  • look intoTo find out more about a problem or request so that it can be solved; staff often promise this to a guest.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Guest Relations & Complaints

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