Okuzeka
Customer Service vocabulary · Requests & Complaints

Issue

Meaning in customer service, with examples

/ˈɪʃuː/nounCore term

In customer service, issue means: A problem or difficulty that a customer has with a product, a service or an account.

In Turkish: sorun, problem, konu

How it is used

In support work issue is the most common and polite word for problem: "What seems to be the issue?", "a technical issue", "a billing issue". Agents report, investigate and fix issues, and describe them as ongoing, known or resolved.

Example sentences

  1. I'm sorry to hear you're having issues with your internet connection.

  2. The issue was caused by a software update and has now been fixed.

Common collocations

  • technical issue
  • billing issue
  • report an issue
  • fix an issue
  • known issue
  • complaintA statement that someone is unhappy or not satisfied with a product, a service or the way they were treated.
  • resolveTo find a solution to a problem, complaint or disagreement so that it no longer exists.
  • troubleshootTo find the cause of a technical problem step by step and try to fix it.
  • workaroundA temporary way of avoiding a problem or getting a task done while the real fault has not yet been fixed.
  • look intoTo examine or investigate a problem or question in order to find out the facts and a possible solution.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Requests & Complaints

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: