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Customer Service vocabulary · Customer Service Basics

Go the extra mile

Meaning in customer service, with examples

idiomCommon term

In customer service, go the extra mile means: To make more effort than is expected in order to help someone or to do something well.

In Turkish: fazlasını yapmak, beklenenden fazlasını yapmak, ekstra çaba göstermek

How it is used

Common in customer praise, job ads and performance reviews: "The agent really went the extra mile." It describes actions such as calling a customer back with an update they did not expect or solving a problem outside the usual process.

Example sentences

  1. Thanks to Elif, who went the extra mile and called the courier herself.

  2. We're looking for agents who are happy to go the extra mile for customers.

Common collocations

  • go the extra mile for customers
  • really went the extra mile
  • willing to go the extra mile
  • customer loyaltyA customer's wish to keep buying from the same company, even when competitors are available.
  • customer serviceThe help and advice a company gives people before, during and after they buy something; also the department that gives this help.
  • empathyThe ability to understand and share another person's feelings, and to show them that you understand.
  • follow upTo contact someone again or take further action after a first conversation, to check progress or to finish something.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Customer Service Basics

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