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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Go the extra mile

Meaning in tourism & hospitality, with examples

idiomCommon term

In tourism & hospitality, go the extra mile means: To make more effort than is expected in order to help someone or do a job well, for example to surprise or please a guest.

In Turkish: elinden gelenin fazlasını yapmak, beklenenin ötesine geçmek, fazladan çaba göstermek

How it is used

A favourite phrase in hospitality training, job adverts and guest reviews: "The staff went the extra mile to make our anniversary special." Managers praise staff who go the extra mile, for example by remembering a guest's name or arranging a small surprise.

Example sentences

  1. Our receptionist went the extra mile and drove to the airport with the passport the guest had left behind.

  2. Going the extra mile for guests is what makes them come back.

Common collocations

  • go the extra mile for guests
  • always go the extra mile
  • willing to go the extra mile
  • guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.
  • repeat guestA guest who has stayed at the same hotel before and has come back again.
  • online reviewA comment and rating that a guest posts on a website or app about their stay, meal or tour, which other travellers can read.
  • goodwill gestureSomething small that a hotel gives a guest for free, such as a dessert, a drink or a late check-out, to show it cares after a problem.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Guest Relations & Complaints

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