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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Courtesy call

Meaning in tourism & hospitality, with examples

nounCommon term

In tourism & hospitality, courtesy call means: A short phone call or visit to a guest, usually soon after arrival, to check that everything is fine and to offer help.

In Turkish: nezaket araması, memnuniyet araması, courtesy call

How it is used

Guest relations or front desk staff make courtesy calls to VIPs, repeat guests and guests who have had a problem. A typical one: "Good evening, this is Elif from guest relations. Is everything all right with your room?" Keep it short and do not call late at night.

Example sentences

  1. Please make a courtesy call to room 512 about an hour after check-in.

  2. During the courtesy call, the guest mentioned that the shower was not hot enough.

Common collocations

  • make a courtesy call
  • courtesy call to a guest
  • courtesy call after check-in
  • in-room courtesy visit
  • guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.
  • VIPShort for very important person: a guest who receives special attention because of their status, spending, loyalty or influence.
  • follow upTo contact someone again or check later that a problem has been solved or a request has been completed.
  • repeat guestA guest who has stayed at the same hotel before and has come back again.

More terms: Guest Relations & Complaints

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