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Tourism & Hospitality vocabulary · Front Office

Folio

Meaning in tourism & hospitality, with examples

nounAdvanced term

In tourism & hospitality, folio means: The guest account record at a hotel, showing room charges, payments, taxes, and other items posted during the stay.

In Turkish: misafir hesabı

How it is used

Used at front desk and accounting. Staff check the folio during the stay, at check-out, and when correcting charges or posting incidentals.

Example sentences

  1. At check-out, the receptionist printed the folio so the guest could review minibar charges before paying the balance.

    Here, folio means the detailed billing record that lists posted charges and helps the guest verify the account.

  2. Please move the laundry charge to the correct folio because it was posted to the conference organizer by mistake.

    In this example, the term refers to the specific account where hotel charges are assigned and tracked.

Common collocations

  • guest folio
  • print the folio
  • transfer to folio
  • front deskThe counter near the hotel entrance where guests check in, check out, pay and ask for help; also the team that works there.
  • billA document showing what a guest must pay for the room, meals and other services, or the total amount itself.

More terms: Front Office

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