Okuzeka
Tourism & Hospitality vocabulary · Front Office

Put through

Meaning in tourism & hospitality, with examples

/ˌpʊt ˈθruː/phrasal verbCommon term

In tourism & hospitality, put through means: To connect a phone caller to the person or department they want to speak to.

In Turkish: bağlamak, aktarmak

How it is used

Used by operators and receptionists every day: "I'll put you through to reservations", "One moment, I'm putting you through." For security, staff never give out a guest's room number; they offer to put the caller through to the room instead.

Example sentences

  1. Please hold the line, I'll put you through to the sales office.

  2. I can't give out room numbers, but I can put you through to the guest's room.

Common collocations

  • put someone through to
  • put a call through
  • I'll put you through
  • hold the line
  • front deskThe counter near the hotel entrance where guests check in, check out, pay and ask for help; also the team that works there.
  • receptionThe desk or area near a hotel entrance where staff welcome guests, check them in and out, and answer their questions.
  • reservationAn arrangement made in advance to keep a room, table, seat or service for a guest on a particular date.
  • guest profileA record in the hotel system with a guest's personal details, past stays, preferences and special notes.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Front Office

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