Okuzeka
Tourism & Hospitality vocabulary · Front Office

Room change

Meaning in tourism & hospitality, with examples

nounCommon term

In tourism & hospitality, room change means: Moving a guest from one room to another during their stay, either because they ask or because of a problem with the first room.

In Turkish: oda değişikliği, oda değişimi

How it is used

Also called a room move. The front desk updates the PMS, makes new key cards and informs housekeeping, and a porter helps with the luggage. When nothing is free that night, staff say "I can offer you a room change tomorrow morning."

Example sentences

  1. The air conditioning in 214 isn't working, so we've arranged a room change for the guest.

  2. Please let housekeeping know about the room change from 318 to 402.

Common collocations

  • request a room change
  • arrange a room change
  • room move
  • room change form
  • upgradeA move to a better room, seat or service than the one booked, either free of charge or for an extra payment.
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • porterA hotel employee who carries guests' luggage to and from their rooms and helps with doors, taxis and deliveries.
  • PMSShort for property management system: the hotel software used for reservations, check-in and check-out, room status and guest bills.
  • room statusThe current condition of a room in the hotel system, such as vacant clean, vacant dirty, occupied or out of order.

More terms: Front Office

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