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Tourism & Hospitality vocabulary · Hotel Departments & Facilities

Duty manager

Meaning in tourism & hospitality, with examples

/ˈduːti ˌmænɪdʒər/nounCommon term

In tourism & hospitality, duty manager means: The manager in charge of the whole hotel during a shift, especially in the evening and at night, who deals with problems and emergencies.

In Turkish: nöbetçi müdür, vardiya müdürü

How it is used

When a guest with a serious complaint asks to speak to a manager, staff call the duty manager. The duty manager handles escalated complaints, overbooking, security issues and accidents, and writes a report for the next morning's meeting.

Example sentences

  1. The guest wants to speak to a manager. Can you call the duty manager?

  2. Good evening, I'm the duty manager tonight. How can I help?

Common collocations

  • call the duty manager
  • duty manager on shift
  • duty manager report
  • night duty manager
  • escalateTo pass a problem or complaint to a more senior person or department because it cannot be solved at the first level.
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • shiftA fixed period of work, such as morning, evening or night, in a job where different teams work at different times.
  • night auditA daily process, done late at night, of checking all the day's transactions, posting room charges and closing the hotel's business day.

More terms: Hotel Departments & Facilities

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