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Tourism & Hospitality vocabulary · Hotel Departments & Facilities

General manager

Meaning in tourism & hospitality, with examples

/ˌdʒenrəl ˈmænɪdʒə/nounCore term

In tourism & hospitality, general manager means: The most senior manager of a hotel, responsible for all departments, the budget, the staff and the guest experience.

In Turkish: genel müdür

How it is used

Usually shortened to GM in hotels: "The GM wants to meet all VIP arrivals." Department heads such as the front office manager, the executive housekeeper and the F&B manager report to the GM, in large hotels often through a hotel manager or resident manager.

Example sentences

  1. The general manager holds a short meeting with all department heads every morning.

  2. The general manager personally welcomed the VIP group at the entrance.

Common collocations

  • hotel general manager
  • GM
  • report to the general manager
  • assistant general manager
  • duty managerThe manager in charge of the whole hotel during a shift, especially in the evening and at night, who deals with problems and emergencies.
  • VIPShort for very important person: a guest who receives special attention because of their status, spending, loyalty or influence.
  • handoverPassing on information and responsibility at the end of a shift, so that the next team knows about guests, problems and tasks still open.
  • F&BShort for food and beverage: everything a hotel serves to eat and drink, and the department that runs its restaurants, bars, room service and events.

More terms: Hotel Departments & Facilities

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