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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Guest satisfaction

Meaning in tourism & hospitality, with examples

nounCommon term

In tourism & hospitality, guest satisfaction means: The degree to which guests feel pleased with their stay, service, and overall experience at a hotel or venue.

In Turkish: misafir memnuniyeti

How it is used

Used in hotels, resorts, and event venues to track service quality, reviews, repeat stays, and results from feedback surveys.

Example sentences

  1. Guest satisfaction improved after the hotel added faster check-in and clearer signs for the breakfast area.

    Here the term refers to a measurable improvement in how guests felt about practical parts of their stay, not only general mood.

  2. The manager reviews guest satisfaction scores every Monday to identify recurring service problems before they affect reviews.

    In this example, the term means survey or rating results used as an operational indicator for service performance.

Common collocations

  • guest satisfaction survey
  • guest satisfaction score
  • improve guest satisfaction
  • guestA person who is staying at a hotel or using its services, such as its restaurant, spa or pool.
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.

More terms: Guest Relations & Complaints

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