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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Walked guest

Meaning in tourism & hospitality, with examples

nounAdvanced term

In tourism & hospitality, walked guest means: A guest with a valid reservation whom the hotel relocates to another property, usually because no room is available on arrival.

In Turkish: başka otele yönlendirilen misafir

How it is used

Used in front office and guest relations during overbooking or room loss situations. Staff usually arrange transport, communication, and the alternate property's details.

Example sentences

  1. Because two rooms went out of order after a leak, the duty manager personally apologised to each walked guest at reception.

    Here the term refers to reserved guests who could not stay in the hotel and had to be moved elsewhere that night.

  2. Guest relations called the walked guest the next afternoon to confirm her transfer, dinner voucher, and return arrangements.

    In this sentence, the term identifies the relocated guest as someone needing follow-up support after the move.

Common collocations

  • walked guest compensation
  • walked guest report
  • assist a walked guest
  • guestA person who is staying at a hotel or using its services, such as its restaurant, spa or pool.
  • guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.

More terms: Guest Relations & Complaints

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