Okuzeka
Tourism & Hospitality vocabulary · Reservations & Rates

Turnaway

Meaning in tourism & hospitality, with examples

nounAdvanced term

In tourism & hospitality, turnaway means: A booking request the hotel cannot accept, usually because rooms are unavailable, restrictions apply, or the requested product is not open to sell.

In Turkish: geri çevrilen talep

How it is used

Used in reservations and revenue reports to track lost business. Teams log turnaways by date, segment, and reason to improve pricing and inventory decisions.

Example sentences

  1. Reservations recorded 18 turnaways for Saturday after the website closed the last standard room at 6 p.m.

    Here the term means requests the hotel could not accept once standard-room availability had been sold or closed.

  2. By reviewing turnaway data, the revenue manager noticed repeated demand for family rooms during the school holiday period.

    In this sentence, the term provides evidence of unmet demand, helping the hotel see what business it is losing.

Common collocations

  • record a turnaway
  • turnaway report
  • turnaway data
  • turnaway reason
  • reservationAn arrangement made in advance to keep a room, table, seat or service for a guest on a particular date.
  • availabilityWhether rooms, tables, seats or places on a tour are free to be booked on a particular date.

More terms: Reservations & Rates

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