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Management & Leadership vocabulary · Performance Management

KPI

Meaning in management & leadership, with examples

/ˌkeɪ piː ˈaɪ/abbreviationCore term

In management & leadership, KPI means: Short for key performance indicator: a number that shows how well a person, team or company is doing against an important goal, such as monthly sales or customer satisfaction.

In Turkish: temel performans göstergesi, anahtar performans göstergesi

How it is used

Used in dashboards, monthly reports and performance reviews. Teams set, track, hit or miss their KPIs. A good KPI is clear and measurable, and most teams track only a handful of them.

Example sentences

  1. Our main KPI for the support team is average response time.

  2. We hit all our KPIs this quarter except customer retention.

Common collocations

  • set KPIs
  • track KPIs
  • hit a KPI
  • KPI dashboard
  • sales KPIs
  • targetA specific number, level or result that a person or team is expected to reach within a set time, such as a sales figure or a cost limit.
  • OKRShort for objectives and key results: a goal-setting method in which each ambitious objective is paired with a few measurable key results that show whether it was achieved.
  • benchmarkA standard or reference point used to compare performance, such as a competitor's results or an industry average; as a verb, to make that comparison.
  • performance reviewA regular formal meeting in which a manager and an employee discuss how well the employee has done their job, agree on a rating and set goals for the next period.
  • objectiveA specific, measurable result that a team or organisation plans to achieve by a certain date, usually as one step towards a wider goal.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Performance Management

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