Order defect rate

How it is used

Often shortened to ODR; check the platform's included problem types, assessment window and counting rules.

Example sentences

1. The order defect rate report included disputed orders even when the products were undamaged.

   Defect refers to defined order problems rather than only manufacturing faults.

2. We checked the affected orders before explaining the rise in order defect rate.

   The aggregate metric needs order-level evidence to explain its movement.

Common collocations

• monitor order defect rate
• order defect rate report
• reduce order defect rate

Related terms

• seller ratingA score that shows how a marketplace seller performs, based on buyer feedback and things like on-time shipping, cancellations and returns.
• orderA customer's request to buy one or more products, created when they complete checkout; it then moves through payment, packing, shipping and delivery.

More terms: Conversion and Analytics

• conversion rate
• average order value
• conversion funnel
• A/B test
• customer lifetime value
• GMV
• repeat customer
• revenue per visitor
• zero-results rate
• buy box win rate
• late shipment rate
• payment authorization rate