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E-commerce vocabulary · Reviews and Trust

Review gating

Meaning in e-commerce, with examples

nounCommon term

In e-commerce, review gating means: Filtering which customers are invited to publish a review according to their expected positive or negative opinion.

In Turkish: olumlu yorum verecek müşterileri seçerek davet etme

How it is used

Use when assessing biased review collection; asking everyone for feedback differs from steering only happy customers toward public reviews.

Example sentences

  1. The survey flow used review gating by inviting only satisfied buyers to post publicly.

    The selection can distort published feedback without inventing individual reviews.

  2. We removed review gating so dissatisfied customers received the same review invitation.

    Equal invitations change who gets the opportunity to contribute a public opinion.

Common collocations

  • remove review gating
  • review gating practice
  • avoid review gating
  • customer reviewA written opinion, often with a star rating, that a buyer posts about a product or seller to share their experience with other shoppers.
  • fake reviewA review that does not describe a real customer's honest experience, for example one written by the seller, paid for, or posted to harm a competitor.

More terms: Reviews and Trust

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