Okuzeka
Automotive vocabulary · Dealership and After-Sales

Repair order

Meaning in automotive, with examples

nounCommon term

In automotive, repair order means: The workshop document that records the customer's concern, the vehicle details, the work authorized and, at the end, the cause, the repair, the parts and the labor charged.

In Turkish: iş emri, servis iş emri

How it is used

Often shortened to RO. The service advisor opens the repair order, the technician writes the story (concern, cause, correction), and the RO is closed and invoiced. Warranty claims are checked against what is written on it.

Example sentences

  1. Please write the exact customer complaint on the repair order, not just 'check car'.

  2. The repair order was closed before the road test was done.

Common collocations

  • open a repair order
  • close the repair order
  • RO number
  • customer concern
  • service advisorThe person at a dealership or workshop who receives customers, writes up their concerns, explains the work and costs, and keeps them updated until the car is ready.
  • labor timeThe time allowed or charged for a repair job. Manufacturers publish standard labor times that dealers use for customer quotes and warranty claims.
  • warrantyThe manufacturer's promise to repair or replace faulty parts free of charge for a set time or distance, for example three years or 100,000 km.
  • diagnoseTo find the cause of a fault by checking the symptoms, reading data and testing parts step by step, before any repair is made.

More terms: Dealership and After-Sales

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: