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Automotive vocabulary · Dealership and After-Sales

Service advisor

Meaning in automotive, with examples

nounCommon term

In automotive, service advisor means: The person at a dealership or workshop who receives customers, writes up their concerns, explains the work and costs, and keeps them updated until the car is ready.

In Turkish: servis danışmanı, servis kabul danışmanı

How it is used

The service advisor is the link between the customer and the technicians: they open the repair order, get approval for extra work and handle the vehicle handover. In some companies the title is service consultant or service receptionist.

Example sentences

  1. Your service advisor will call you once the technician has diagnosed the noise.

  2. The service advisor walked around the car with the customer and noted the scratches.

Common collocations

  • speak to your service advisor
  • vehicle handover
  • walk-around check
  • customer approval
  • repair orderThe workshop document that records the customer's concern, the vehicle details, the work authorized and, at the end, the cause, the repair, the parts and the labor charged.
  • dealershipA business authorized by a manufacturer to sell its new vehicles under the brand's name, usually together with used cars, parts and servicing.
  • labor timeThe time allowed or charged for a repair job. Manufacturers publish standard labor times that dealers use for customer quotes and warranty claims.
  • warrantyThe manufacturer's promise to repair or replace faulty parts free of charge for a set time or distance, for example three years or 100,000 km.

More terms: Dealership and After-Sales

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