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Customer Service vocabulary · Polite & Empathetic Language

Acknowledge

Meaning in customer service, with examples

/əkˈnɒlɪdʒ/verbCommon term

In customer service, acknowledge means: To show or say that you have noticed or accepted something, such as a customer's feelings, a problem or a message.

In Turkish: kabul etmek, dikkate aldığını belirtmek, alındığını teyit etmek

How it is used

Agents acknowledge the customer's frustration before solving the problem: "I can see this has caused you a lot of trouble." In writing, companies acknowledge receipt of a complaint, meaning they confirm it has arrived. An automatic email of this kind is called an acknowledgement.

Example sentences

  1. First acknowledge the problem, then explain what you can do.

  2. We acknowledge receipt of your complaint and will reply within ten working days.

Common collocations

  • acknowledge the problem
  • acknowledge receipt
  • acknowledge the customer's frustration
  • acknowledgement email
  • empathyThe ability to understand and share another person's feelings, and to show them that you understand.
  • active listeningListening with full attention, checking that you have understood and showing the speaker that you are following.
  • apologizeTo say that you are sorry for something that went wrong or caused a problem for someone.
  • receiptA paper or electronic document that shows you have paid for something, with the date, the items and the price.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Polite & Empathetic Language

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