Okuzeka
Customer Service vocabulary · Polite & Empathetic Language

Thank you for your patience

Meaning in customer service, with examples

phraseCore term

In customer service, thank you for your patience means: A polite expression used to thank a customer for waiting, for example after being on hold, after a delay or during a long investigation.

In Turkish: sabrınız için teşekkür ederiz, anlayışınız için teşekkürler, beklediğiniz için teşekkürler

How it is used

Said when you come back from hold, at the start of a reply after a delay, or in emails about slow processes. It sounds more positive than repeating "sorry for the wait". In writing, "Thank you for your patience while we..." is very common.

Example sentences

  1. Thank you for your patience. I've checked with the warehouse, and your parcel left this morning.

  2. Thank you for your patience while we investigate the problem with your account.

Common collocations

  • thank you for your patience and understanding
  • thank you for your patience while we
  • thank you for holding
  • put on holdTo make a caller wait on the line, usually with music playing, while you check something or speak to someone else.
  • bear with meA polite request asking someone to wait a moment or to be patient while you do something.
  • apologizeTo say that you are sorry for something that went wrong or caused a problem for someone.
  • wait timeHow long a customer has to wait before an agent answers their call or chat.

More terms: Polite & Empathetic Language

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: