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Public Administration vocabulary · Public Services

Service delivery

Meaning in public administration, with examples

nounCore term

In public administration, service delivery means: The way public services actually reach the people who use them, including access, speed, quality and the channels through which they are provided.

In Turkish: hizmet sunumu, hizmet sunma

How it is used

A favourite phrase in reform plans, reports and job descriptions: improve service delivery, frontline service delivery, models of service delivery. It focuses on results for citizens rather than on internal procedures.

Example sentences

  1. The aim of the reform is faster and simpler service delivery for small businesses.

  2. Local offices are responsible for service delivery, while headquarters sets the standards.

Common collocations

  • improve service delivery
  • frontline service delivery
  • service delivery model
  • public service delivery
  • public serviceA service provided by the state, or on its behalf, for everyone in society, such as health care, education, transport or rubbish collection; also the work of people employed by the state.
  • e-governmentThe use of the internet and digital technology to provide public services and information, so that people and businesses can deal with the state online.
  • one-stop shopA single office or website where people can complete several related public services or applications without having to visit different agencies.
  • performance indicatorA measurable value used to show how well an organization, programme or service is achieving its objectives, such as waiting times, cost per case or satisfaction rates.

More terms: Public Services

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