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Public Administration vocabulary · Public Services

One-stop shop

Meaning in public administration, with examples

nounCommon term

In public administration, one-stop shop means: A single office or website where people can complete several related public services or applications without having to visit different agencies.

In Turkish: tek durak ofis, tek noktadan hizmet, tek pencere

How it is used

Used in reform plans and e-government strategies: set up a one-stop shop for investors, a one-stop shop for business registration. Similar terms are single window, often used in customs and trade, and single point of contact.

Example sentences

  1. The new one-stop shop lets entrepreneurs register a company, get a tax number and apply for permits in one visit.

  2. Citizens used to visit four offices; now there is a one-stop shop at the town hall.

Common collocations

  • set up a one-stop shop
  • one-stop shop for investors
  • single window
  • single point of contact
  • e-governmentThe use of the internet and digital technology to provide public services and information, so that people and businesses can deal with the state online.
  • service deliveryThe way public services actually reach the people who use them, including access, speed, quality and the channels through which they are provided.
  • streamlineTo make a process or organization simpler and more efficient, for example by removing unnecessary steps, forms or approvals.
  • red tapeOfficial rules, forms and procedures that seem unnecessary and slow things down, especially when dealing with public bodies.

More terms: Public Services

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