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Public Administration vocabulary · Transparency, Audit and Ethics

Performance indicator

Meaning in public administration, with examples

nounCommon term

In public administration, performance indicator means: A measurable value used to show how well an organization, programme or service is achieving its objectives, such as waiting times, cost per case or satisfaction rates.

In Turkish: performans göstergesi, başarı göstergesi

How it is used

Organizations set, track, monitor and report on performance indicators, usually linked to targets in a strategic plan. The most important ones are called key performance indicators (KPIs). Indicators can measure inputs, outputs or outcomes.

Example sentences

  1. One of our performance indicators is the percentage of permits issued within fifteen days.

  2. The annual report shows that most performance indicators improved this year.

Common collocations

  • key performance indicator
  • set performance indicators
  • monitor performance indicators
  • outcome indicator
  • strategic planA formal document that sets out an organization's mission, long-term goals, priorities and targets for several years, and explains how progress will be measured.
  • performance appraisalA regular, formal review in which a manager assesses an employee's work against agreed objectives and discusses training needs and future goals.
  • accountabilityThe duty of public bodies and officials to explain and justify their decisions and use of resources, and to accept responsibility, including sanctions, when things go wrong.
  • service deliveryThe way public services actually reach the people who use them, including access, speed, quality and the channels through which they are provided.

More terms: Transparency, Audit and Ethics

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