Okuzeka
Office & Administration vocabulary · Office Software & IT

Help desk

Meaning in office & administration, with examples

nounCore term

In office & administration, help desk means: The team or service that employees contact when they have problems with computers, software, phones or other IT equipment.

In Turkish: destek masası, bilgi işlem desteği, BT destek

How it is used

Also IT help desk, service desk or IT support, and often written helpdesk. You contact the help desk or log a ticket with it. Staff report problems like "My laptop won't connect to the Wi-Fi" or "I need access to the shared drive."

Example sentences

  1. If the printer still won't connect, log a ticket with the help desk.

  2. The help desk reset my password in five minutes.

Common collocations

  • call the help desk
  • IT help desk
  • log a ticket with the help desk
  • help desk ticket
  • log inTo enter your username and password, or pass another security check, so that you can start using a computer system, website or app.
  • back upTo make an extra copy of computer files and store it somewhere else, so the data can be recovered if the original is lost or damaged.
  • shared driveA storage space on a company network or in the cloud where colleagues save, open and edit the same files.
  • paper jamA problem in which paper gets stuck inside a printer or photocopier, stopping it from working until the paper is removed.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Office Software & IT

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: