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Office & Administration vocabulary · Phone Calls & Etiquette

Call transfer

Meaning in office & administration, with examples

nounCommon term

In office & administration, call transfer means: The action of moving a phone call from one person, line, or department to another.

In Turkish: çağrı aktarma

How it is used

Used by receptionists, assistants, and call handlers. It may be announced, blind, or warm, depending on whether the caller is introduced first.

Example sentences

  1. There was a failed call transfer to payroll, so the caller was sent back to reception after two minutes of silence.

    Here, the term refers to the technical and administrative handoff of a caller from reception to another department.

  2. For sensitive complaints, we use a warm call transfer so the manager knows who is coming onto the line.

    In this example, it means a managed switch of the call, with context shared before the caller is connected.

Common collocations

  • call transfer request
  • warm call transfer
  • failed call transfer
  • put throughTo connect a caller to the person or department they want to speak to by transferring the call.
  • extensionAn internal phone number connected to a company's main line, which lets callers reach a particular person or desk.

More terms: Phone Calls & Etiquette

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