SLA

How it is used

Spelled out letter by letter. Customers check whether the provider met or breached the SLA; operators track SLAs for every circuit. An SLA of 99.9% availability still allows almost nine hours of downtime a year; 99.99% allows less than an hour.

Example sentences

1. The fibre was cut for six hours, which breaches the four-hour repair time in our SLA.

2. Before signing, check what the SLA says about latency, not just uptime.

Common collocations

• meet the SLA
• breach the SLA
• SLA penalty
• 99.9% SLA
• SLA report

Related terms

• downtimeThe total time during which a system, link or service is not available, whether because of a fault or because of planned work.
• outageA period during which a network, a link or a service is not working or cannot be reached by its users.
• carrierA telecommunications company that owns or operates a network and carries voice and data traffic for customers or for other operators.
• ISPShort for internet service provider: a company that sells internet access to homes and businesses, usually over fibre, DSL, cable or mobile networks.
• NOCShort for network operations centre: the team and room, often staffed 24/7, that monitors a network, responds to alarms and coordinates the repair of faults and outages.

This word in other fields

The same English word can have a different meaning in another field:

• SLA · Software Engineering
• SLA · Cloud Computing & DevOps
• SLA · Customer Service

More terms: Telecom Operators and Services

• spectrum
• last mile
• backbone
• broadband
• MPLS
• provision