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Cloud Computing & DevOps vocabulary · Reliability and Incidents

SLA

Meaning in cloud computing & devops, with examples

abbreviationCommon term

In cloud computing & devops, SLA means: Short for service level agreement: a contract that promises customers a certain level of service, such as 99.9 percent uptime, and says what happens if it is not met.

In Turkish: hizmet düzeyi sözleşmesi, hizmet seviyesi anlaşması, SLA

How it is used

Said letter by letter, 'S-L-A'. Cloud providers often give service credits (a discount on the bill) when they break an SLA. Teams say a provider 'meets' or 'breaches' its SLA.

Example sentences

  1. The SLA promises 99.9 percent availability, so this outage means we get a service credit.

  2. Our enterprise customers ask for a four-hour response time in the SLA.

Common collocations

  • meet the SLA
  • breach the SLA
  • SLA credit
  • uptime SLA
  • SLOShort for service level objective: an internal reliability target for a service, such as 99.9 percent of requests succeeding over 30 days.
  • uptimeThe time or percentage of time that a system is working and available, often written as a figure such as 99.9 percent over a month or a year.
  • downtimeThe amount of time a system or service is not available to users, either because of a failure or because of planned maintenance.
  • SREShort for site reliability engineering: using software engineering methods to run production systems reliably. It also names the engineer who does this work.
  • incidentAn unplanned event that disrupts a service or makes it worse for users, such as an outage, a big slowdown or a data problem, and that needs a quick response.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Reliability and Incidents

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