Task success rate

How it is used

Often reported together with time on task, error rate and satisfaction scores. Teams compare task success rates before and after a redesign. Also called task completion rate.

Example sentences

1. The task success rate for changing a delivery address rose from 40% to 90%.

2. A low task success rate on this step tells us the label is confusing.

Common collocations

• measure task success rate
• high task success rate
• time on task
• usability metrics

Related terms

• usability testingA research method in which real users try to complete tasks with a product or prototype while a researcher watches, to find out where they struggle.
• participantA person who takes part in a research session, such as an interview or a usability test, usually matching the profile of the product's target users.
• quantitative researchResearch that collects numbers from many users, such as survey ratings, click rates or task times, to measure behaviour and spot patterns.
• usabilityHow easily, quickly and successfully people can use a product to complete a task, and how satisfied they feel while doing it.

This word in other fields

The same English word can have a different meaning in another field:

• task success rate · Software Engineering

More terms: Usability Testing

• A/B testing
• heuristic evaluation
• think-aloud protocol
• moderated testing
• heatmap