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Insurance vocabulary · Claims

FNOL

Meaning in insurance, with examples

abbreviationCommon term

In insurance, FNOL means: First notice of loss: the first report a customer makes to the insurer after an accident, theft or damage, which starts the claims process.

In Turkish: ilk hasar ihbarı, hasar ihbarı

How it is used

Claims operations jargon, said letter by letter or as 'eff-nol'. Teams design FNOL channels such as apps, websites and call centres, and measure the time from FNOL to settlement. Good FNOL data speeds up the whole claim.

Example sentences

  1. Over 60 percent of our FNOL now comes through the mobile app.

  2. The FNOL call took twenty minutes because the customer had no accident report.

Common collocations

  • FNOL process
  • digital FNOL
  • FNOL call
  • FNOL to settlement
  • file a claimTo officially ask an insurance company to pay for a loss, usually by reporting it and sending the required forms and documents.
  • claimA formal request to an insurance company to pay for a loss, damage or medical cost that the policy covers.
  • accident reportA form describing a road accident, usually filled in and signed by the drivers involved or prepared by the police, and used to handle the claim.
  • claims adjusterA specialist who investigates a claim, inspects the damage and decides how much the insurance company should pay.

More terms: Claims

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This page explains English vocabulary for learners. It is not financial advice.