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Healthcare Management vocabulary · Quality and Accreditation

Patient experience

Meaning in healthcare management, with examples

nounCommon term

In healthcare management, patient experience means: Everything patients go through and feel when they receive care, from booking and communication to cleanliness, dignity and the way staff treat them.

In Turkish: hasta deneyimi

How it is used

Measured through surveys, complaints, compliments and online reviews. Many hospitals have a patient experience team or lead. 'Patient experience' is broader and more detailed than 'patient satisfaction', which only asks whether patients were happy.

Example sentences

  1. Noise at night is the most common complaint in our patient experience survey.

  2. Improving patient experience is not only about comfort; it also affects outcomes.

Common collocations

  • patient experience survey
  • improve patient experience
  • patient experience team
  • patient satisfaction
  • waiting timeThe time a patient has to wait for care, for example from arrival to being seen in the emergency department, or from referral to surgery.
  • KPIShort for key performance indicator: a measurable value, such as waiting time or infection rate, that shows how well a hospital or team is meeting its goals.
  • quality improvementA planned, continuous effort to make care safer, more effective and more efficient by measuring results, testing changes and learning from them.
  • clinical outcomeThe effect of care on a patient's health, such as recovery, complications, quality of life or death, used to judge how well a treatment or service works.

More terms: Quality and Accreditation

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This page explains English vocabulary for learners. It is not medical advice.