Okuzeka
Business English vocabulary · Phone and Video Calls

Call screening

Meaning in business english, with examples

nounCommon term

In business english, call screening means: Checking who is calling and why before deciding whether to answer or connect the call.

In Turkish: aramaları ön değerlendirmeden geçirme

How it is used

Used by reception teams and phone systems. Ask concise questions about identity and purpose while avoiding unnecessary collection of sensitive information.

Example sentences

  1. Our call screening procedure asks for the caller's name and purpose before connecting them to the director.

    The information supports a routing decision before the director receives the call.

  2. Automatic call screening let me hear who was calling before I interrupted the client meeting.

    The user can assess the incoming call without immediately abandoning the current meeting.

Common collocations

  • use call screening
  • call screening procedures
  • take a messageTo write down what a caller wants to say to someone who is not available, so that you can pass it on later.
  • put throughTo connect a caller to the person or department they want to speak to, usually done by a receptionist or switchboard.

More terms: Phone and Video Calls

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: