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Business English vocabulary · Phone and Video Calls

Call quality

Meaning in business english, with examples

nounCommon term

In business english, call quality means: The clarity and reliability of a phone or online call, including sound, delay, and connection stability.

In Turkish: görüşme kalitesi

How it is used

Used in customer support, remote work, and telecom contexts to discuss audio problems, lag, dropped calls, or clear communication.

Example sentences

  1. The client struggled to hear us because the call quality dropped sharply after the hotel Wi‑Fi became overloaded.

    Here, the term refers to technical performance of the connection, especially reduced audio clarity during the conversation.

  2. IT is testing a new headset model to improve call quality for agents who handle long support sessions from home.

    In this example, the phrase focuses on making conversations clearer and more stable for regular work calls.

Common collocations

  • poor call quality
  • improve call quality
  • call quality issues
  • conference callA phone or online call in which three or more people in different places talk together at the same time.
  • muteTo switch off your own microphone, or someone else's, on a call so that the others cannot hear any sound from it.

More terms: Phone and Video Calls

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