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Software Engineering vocabulary · Agile and Team Workflow

Ticket

Meaning in software engineering, with examples

/ˈtɪkɪt/nounCore term

In software engineering, ticket means: A record in a tracking tool such as Jira that describes one piece of work, like a bug, task or feature, and shows who owns it and its status.

In Turkish: iş kaydı, görev kaydı, talep

How it is used

Teams create, assign, pick up, update and close tickets. Ticket numbers appear in branch names and commit messages (PROJ-142). 'Issue', 'task' and 'card' are used for the same idea in different tools.

Example sentences

  1. Can you create a ticket for that so we don't forget it?

  2. I picked up the ticket about slow search results this morning.

Common collocations

  • create a ticket
  • pick up a ticket
  • assign a ticket
  • close a ticket
  • ticket number
  • backlogThe ordered list of work a team has not started yet, such as features, bugs and improvements, with the most important items at the top.
  • sprintA fixed period, usually one or two weeks, in which a team commits to finishing a chosen set of work items.
  • user storyA short description of a feature from the user's point of view, often written as 'As a [type of user], I want [goal] so that [reason]'.
  • bugA mistake in a program that makes it behave in a way nobody intended, such as showing wrong results, freezing or closing suddenly.
  • estimateTo judge roughly how much time or effort a task will take before you start it. As a noun, 'an estimate' is that rough figure.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Agile and Team Workflow

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