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Management & Leadership vocabulary · Motivation and Feedback

Organisational citizenship behaviour

Meaning in management & leadership, with examples

nounAdvanced term

In management & leadership, organisational citizenship behaviour means: Voluntary behaviour that helps the organisation or colleagues beyond the central requirements of a person's role.

In Turkish: örgütsel vatandaşlık davranışı

How it is used

Often shortened to OCB; distinguish voluntary contribution from extra work explicitly required by the job.

Example sentences

  1. Helping a new colleague find useful contacts was an example of organisational citizenship behaviour.

    The contribution supports colleagues beyond the employee's core assigned duties.

  2. The survey examined whether organisational citizenship behaviour declined after trust in management fell.

    Voluntary supportive behaviour is treated as a distinct outcome to observe.

Common collocations

  • organisational citizenship behaviour
  • encourage citizenship behaviour
  • employee engagementHow committed, involved and enthusiastic employees feel about their work and their organisation, which affects how much effort they put in and whether they stay.
  • team buildingActivities and efforts that help team members trust each other, communicate better and work well together, from workshops to social events.

More terms: Motivation and Feedback

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